Settings and activity

45 results found

1. Call Parking in RingCX

   31 votes

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   Under Review  ·  9 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 6, 2026

2. Display Digital SMS ANI in RingCX Analytics Interaction Details

   21 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 6, 2026

3. Exclude digital identities in bulk

   7 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 3, 2026

4. INTERCEPT

   74 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 20, 2026

5. Need the ability to prioritize voice interactions over digital

   7 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 2, 2026

6. Implementation of Bulk Export for Interaction Transcripts

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 5, 2026

7. Timezone option for Historical Reports

   8 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Feb 26, 2026

8. phonebook role

   8 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 20, 2026

9. Recordings Delivery Audio Format

   13 votes

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   New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Sep 11, 2025

10. SPOG: Automatically set caller id

    6 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Apr 10, 2025

11. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

    12 votes

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    Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 8, 2025

12. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    26 votes

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    3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCX, RingCentral) responded

    This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

    Mark supported this idea  ·  Apr 8, 2025

13. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

    22 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 1, 2025

14. Wrap Time / After Contact Work

    170 votes

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    Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Mar 12, 2025

15. Deskphone pairing play voicemail

    32 votes

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    Future Consideration  ·  12 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Feb 19, 2025

16. End Call Tone (RingCX/Salesforce)

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 3, 2024

17. On Hook Mode WITH "hot" connection always on

    6 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 12, 2024

18. Enhance the Lead Load Report

    15 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 31, 2024

19. Inbox export and bulk upload of keywords in Intent

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Oct 14, 2024

20. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 14, 2024