Settings and activity

2 results found

1. Rejecting Call Queues, send to VM

   123 votes

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   Future Consideration  ·  35 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Elisabeth commented  ·  Feb 9, 2021  ·  Edit…  ·  Delete…

   Yes!! Why does RingCentral work this way? Very confused - I'm a new user and coming from Grasshopper. If a call is declined the agent is confirming they can't take the call.

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2. Adjust how missed calls are categorized for group calls

   478 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status