Settings and activity

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1. Add Rotational setup for call queue

   8 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mario commented  ·  Apr 30, 2024  ·  Edit…  ·  Delete…

   This is very critical for inbound sales organizations who have the requirement to evenly distribute incoming lead calls.

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   Mario supported this idea  ·  Apr 30, 2024

2. Adjust how missed calls are categorized for group calls

   473 votes

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   60 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status