Settings and activity

9 results found

1. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   71 votes

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   4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   In design

   Scott Whitmer supported this idea  ·  Sep 3, 2026

2. Wrap Time / After Contact Work

   170 votes

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   Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Scott Whitmer supported this idea  ·  May 18, 2026

3. Auto answer management options separately for inbound and outbound calling

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   53 votes

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   Future Consideration  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Scott Whitmer supported this idea  ·  Feb 5, 2026

4. Admins to be able to delete call recordings within RingCX

   25 votes

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   New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Scott Whitmer supported this idea  ·  Jan 28, 2026

5. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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   142 votes

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   Implemented  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Scott Whitmer supported this idea  ·  Sep 26, 2025

6. Integrations: RingCX for Zoho Embedded Agent, Digital Email having ability to expand either horizontally or vertically to see the full email

   3 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Scott Whitmer shared this idea  ·  Jul 18, 2025

7. RingCX for Zoho Embedded Agent - Outbound Dialer, Lead List Mapping

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Scott Whitmer shared this idea  ·  Jul 9, 2025

8. Support for Locking of Workflows to Prevent Changes

   11 votes

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   Under Review  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Scott Whitmer supported this idea  ·  Mar 11, 2025

9. Adjust how missed calls are categorized for group calls

   484 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status