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  1. Generate analytics reports showing detailed call queue report

    40 votes

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    New  ·  6 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Lidia supported this idea  · 

  2. Individual Call Lifecycle

    18 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Lidia supported this idea  · 

  3. Shared SMS were multiple users can receive and send SMS on specific number

    1,354 votes

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    315 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    Thank you!

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    Lidia commented  · 

    Please add HUD and Supervision features such as changing agent status on the Classic Ring Central app.