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  1. Generate analytics reports showing detailed call queue report

    48 votes

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    New  ·  6 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Lidia supported this idea  · 

  2. Individual Call Lifecycle

    22 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Lidia supported this idea  · 

  3. Shared SMS were multiple users can receive and send SMS on specific number

    1,444 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Lidia commented  · 

    Please add HUD and Supervision features such as changing agent status on the Classic Ring Central app.