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  1. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

    23 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ryan commented  · 

    Need to know which user is answering within the call queue.

    Ryan supported this idea  · 

  2. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    58 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.


    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

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    Ryan commented  · 

    Prior phone system had this feature and assumed it would easily be found on RingCentral analytics, but cannot find the details needed. Please add this feature.

    Ryan supported this idea  · 

  3. Separate ring for Desktop app and Mobile app

    220 votes

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    36 comments  ·  Phone & Messaging » Application  ·  Admin →
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