Agreed. We did not have someone specific on the queue before, and it just went to a group email. The team responded based on availability. I accidentally added a staff member to the call queue texts, and now she is becoming inundated with texts. I want to go back to how we had it set up before, but it's not an option.
Halle
supported this idea
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Agreed. We did not have someone specific on the queue before, and it just went to a group email. The team responded based on availability. I accidentally added a staff member to the call queue texts, and now she is becoming inundated with texts. I want to go back to how we had it set up before, but it's not an option.