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  1. Ability to dial out while there is an incoming call

    68 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Denise commented  · 

    Please Update this ASAP! This would help with our workflow and efficiency in so many ways!

    Denise supported this idea  · 

  2. Allow handling of multiple Call Queue calls

    100 votes

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    20 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
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    Denise commented  · 

    This would be beneficial to our company as we receive multiple calls at high volume. To be able to receive multiple calls when on a call queue would be so beneficial this way we can place calls on hold and not get them sent to voicemail. Voicemails are a time waster and causes a-lot of phone tag which for a business is not efficient.