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Ability to dial out while there is an incoming call

Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

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Glydz Rivera shared this idea  ·   ·  Report…  ·  Admin →
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  • Angelica commented  ·   ·  Report

    Incoming calls are a constant at our facility, so work gets disrupted by not being able to dial out. Please fix this issue.

  • Adriana commented  ·   ·  Report

    Please update this! This would be a great and beneficial update to our workflow.

  • Ashley commented  ·   ·  Report

    Huge delays in our workflow!

  • Wendy commented  ·   ·  Report

    Huge delays in our workflow and efficiency!

  • Denise commented  ·   ·  Report

    Please Update this ASAP! This would help with our workflow and efficiency in so many ways!

  • Fatima commented  ·   ·  Report

    It's highly disruptive, causes unnecessary delays, and impacts our efficiency.

  • Jennifer commented  ·   ·  Report

    Causing huge delay in our workflow.

  • Jessica commented  ·   ·  Report

    We're in full agreement with this suggestion. It's highly disruptive, causes unnecessary delays, and impacts our efficiency.

  • Gabriela commented  ·   ·  Report

    This is update should absolutely be something that RC needs to fix. It is disruptive to our workflow and is making us less efficient.

  • Bianca commented  ·   ·  Report

    Do better! The amount of times this has affected productivity and workflow is unacceptable.

  • Jasmine commented  ·   ·  Report

    We're experiencing the same issue, and it's causing significant delays for our team. With our high volume of calls, it's become nearly impossible to make outbound calls unless we turn off the call queue, which is not a viable solution for us. This update has really impacted our workflow, and it would be great to see a resolution that allows us to dial out without having to ignore incoming calls.

  • Heidi commented  ·   ·  Report

    This is causing a huge delay in our workflow.

  • Diana commented  ·   ·  Report

    IT IS AFFECTING OUR COMPANIES WORKFLOW AND PRODUCTIVITY TO NOT BE ABLE TO DIAL OUT

  • Jaymee commented  ·   ·  Report

    Exactly what the original poster said, its extremely frustrating for our phone reps because sometimes they NEED to make an outbound call but they are on several call queues and either need to ignore callers which is horrible OR they have to turn their queue off. This is so inconvenient!!!!

  • Seth commented  ·   ·  Report

    I hope this request is instantly looked at and changed ASAP. It says something that people are complaining days after the Dial pad functionality was changed. In fairness, I would agree there was confusion about which Dial pad was active during a call, but now you are limiting functionality because of how poorly designed the Dial pad was. Please revert this back now and rethink how to fix the original issue.

  • Kelty commented  ·   ·  Report

    I do not like this update- I cannot make an outbound while I am receiving a call. This makes an issue for prioritizing calls that need to be made ASAP.

  • Adam commented  ·   ·  Report

    If you are dialing a telephone number and an incoming call comes in, it erases the telephone number and displays incoming call ID.

    Issue is that if you are in a queue with heavy incoming calls, you cannot dial out because every incoming calls removes the dialer.