Settings and activity
3 results found
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90 votes
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100 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.An error occurred while saving the comment -
3 votes
This would be beneficial for us as well. We have multiple locations with host stands, we have a user created for the host stand phones and typically there are 2-3 phones assigned to that user. After several rings to that user the call goes to an overflow call queue that rings every phone in the location. It just doesn't ring the host stand user since there the queue see the user as busy even though there are other phones available for the call to ring on.