Settings and activity
3 results found
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92 votes
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107 votesImplemented ·
AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Admins, learn how to set up this feature here!
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3 votes
This would be beneficial for us as well. We have multiple locations with host stands, we have a user created for the host stand phones and typically there are 2-3 phones assigned to that user. After several rings to that user the call goes to an overflow call queue that rings every phone in the location. It just doesn't ring the host stand user since there the queue see the user as busy even though there are other phones available for the call to ring on.