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Settings and activity

4 results found

  1. Missed call report that shows all available users at the time of the missed call.

    33 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Beth supported this idea  · 

  2. I would like to be able to see the total time a user is toggled on to accept calls

    41 votes

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    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Beth supported this idea  · 

  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    520 votes

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    Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Beth supported this idea  · 
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    Beth commented  · 

    This needs to be a native report available to all admins. Also the ability to see how much time a rep spends on DND in an actual report feature, not an afterthought that is stuck under "more".

  4. Update CNAME for all Carries in US and Canada

    50 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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