← RingCentral Ideas

Settings and activity

4 results found

  1. Missed call report that shows all available users at the time of the missed call.

    34 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Beth supported this idea  · 

  2. I would like to be able to see the total time a user is toggled on to accept calls

    52 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Beth supported this idea  · 

  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Beth supported this idea  · 
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    Beth commented  · 

    This needs to be a native report available to all admins. Also the ability to see how much time a rep spends on DND in an actual report feature, not an afterthought that is stuck under "more".

  4. Update CNAME for all Carries in US and Canada

    53 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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