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5 results found

  1. Data that shows time and date of call refusals in Analytics, Performance report

    24 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michelle commented  · 

    The #refused was so poorly engineered that it is completely unusable. It should only count calls that actually ring to a user and they ignore but it counts a great deal more. This really should be resolved.

    Michelle supported this idea  · 

  2. Details of Refused calls in Analytics report

    26 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michelle commented  · 

    I agree, if your user(s) are in multiple queues, they get counted against if they are on a queue call from another queue and unable to answer a call coming from another queue. We really need to understand what calls a user refuses that actually ring to them, and this metric should do that and it does not.

    Michelle supported this idea  · 

  3. generate the refused calls from the user from the call queue should not be counted multiple times and should be the same as to the call queu

    4 votes

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    1 comment  ·  Analytics & Reporting  ·  Admin →
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  4. Stop accepting incoming faxes on the main line

    14 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michelle supported this idea  · 

  5. Forwarding call to other number that will allow both app and deskphone to ring or either application only.

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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