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  1. 23 votes

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    Michelle commented  · 

    The #refused was so poorly engineered that it is completely unusable. It should only count calls that actually ring to a user and they ignore but it counts a great deal more. This really should be resolved.

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  2. 25 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michelle commented  · 

    I agree, if your user(s) are in multiple queues, they get counted against if they are on a queue call from another queue and unable to answer a call coming from another queue. We really need to understand what calls a user refuses that actually ring to them, and this metric should do that and it does not.

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  3. 4 votes

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  4. 14 votes

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    Michelle supported this idea  · 
  5. 8 votes

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