Settings and activity
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Eric
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The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
Customers want to text our business phone numbers and receive a quick answer. In order to do that we need multiple team members to be able to monitor the text inbox and respond. We use www.prokeep.com to handle incoming texts as a team. It would be nice if we could assign each user to their respective site's phone number for texts.