Would be a huge added feature. Please prioritize.

This is very important for us, please implement as soon as possible

This is an absolutely critical need for our office. Please allow this function as soon as possible.

Customers want to text our business phone numbers and receive a quick answer. In order to do that we need multiple team members to be able to monitor the text inbox and respond. We use www.prokeep.com to handle incoming texts as a team. It would be nice if we could assign each user to their respective site's phone number for texts.

We need more than one user to be able to text back to customers who text to the main office number.

This is integral to our business operations, so please add.

Thank you for working on this

need this feature ASAP to see faxes (on different extention) while still able to use the digital phone line

I agree with what Juan is saying.

The inability to receive inbound faxes across all inboxes within the RingCentral application is creating inefficiencies and delays, particularly because fax communications are typically external and often time-sensitive. This should be something apart of your product offering within the application. This is an issue that should ideally fall within the scope of your development experience, as seamless communication is a fundamental requirement for most businesses.

Currently, the need to leave our primary workspace and rely on other systems for fax reception adds unnecessary steps and increases the risk of communication failures. These external systems are not under your control, nor ours, and over the years we’ve seen failures due to server outages, DNS issues, and encryption challenges. The reliance on email-based delivery outside of the RC platform increases exposure to risks like undelivered messages.

By enabling fax receipt directly in the RC application across all inboxes, you would not only reduce these external risks but also enhance communication flow and streamline service offerings for your clients. This improvement would allow businesses to remain within a single platform, reducing operation silos, and potential bottlenecks.

The importance of this feature seems clear: it would minimize the number of failure points and improve the overall user experience.

My question is why are you refusing to provide this feature?

this feature will help my business

Please add this feature. We have 30+ staff members sending/receiving faxes and it has to be monitored by one person. This is not efficient.

The idea that a fax can only be received by one person is ludicrous. This requires a person to monitor and distribute faxes - and if that person is out sick or on vacation it has to be reset in administration portal to assign to another user. Yes fax to email is available but the system should be able to make faxes available in the app or web portal.

Please add this feature.

Multiple fax recipients from main fax number

Customer would be able use a fax number as outbound caller ID and for receiving fax that they can assign another extension email addresses notification to received the notification and NOT only the assigned operator extension to received the fax.

You give the ability to add co-recipients to Voicemail box however not to Faxes, yet you have a place to add the co-recipient which is deceiving. We should have the basic ability to add all our users to be able to see the Fax extension and get notifications via email

Fax files to have a multiple recepient, not just for a specific extension and just notifications for the other email. As per the customer they want this feature for their Business.

Multiple users can receive the incoming fax from main fax number