I'm honestly astonished that this isn't already an available option. I would imagine that most every small business like ours would need the ability for multiple users to send/receive text messages from the main company line. Whoever's oversight this was dropped a huge ball in my opinion!

need this feature

A no-brainer enhancement with massive benefits for RingCentral customers.

This is critical. As a small business it is crazy that only one person can see texts.

PLEASE implement this. We also need texts that go to our main line to also go to all extensions associated with it. This is where clients send orders to and we want to have anyone on the team be able to reply. Thank you!

PLEASE implement this. We need texts that go to our main line to also go to all extensions associated with it, we are unable to read and respond to text messages from our different extensions which completely defeats the purpose of the call queue

We need this function as we have employees work on different days, and we want everyone to be able to respond so the customer can get better customer service. This was available with OOMA our prior phone partner and is a huge feature, we may have to switch phone services if we cannot have this function as it is critical to our business.

We would greatly benefit from the ability to send and receive messages through our main company number, with all assigned users able to view the conversation and contribute in real time. This would improve team collaboration, ensure faster responses to customers, and maintain a consistent communication experience under a single, recognizable number.

I am not alwasy sin the office and I am the only person who can receive faxes at this time. I had to change our settings for fax notifications to include an attachment, but people send us sensitive information, and this is not secure enough. Please allow multiple users to receive and view faxes.

Multiple access to text from the main company number for branding purposes. Having only 1 user to be able to text from the main company number creates customer confusion and mistrust when texts are not coming from the main number or identified by assigned USER extension

This was a horibble desgin decision by RC. How is someone suppose to run a business efficiently when this decision was not even in their control? This is yet another reason for me to consider switching providers!

Our organization has 9 ringcentral sites. Having the ability for Inbound SMS messages to be distributed to the active call queue is crucial. Please implement this function!

This is critical for our firm we need a solution stat.!

This is a very important feature that we would like to have implemented.

This would be very practical for our office.

Totally agree!

Would be a huge added feature. Please prioritize.

This is very important for us, please implement as soon as possible

This is an absolutely critical need for our office. Please allow this function as soon as possible.

Customers want to text our business phone numbers and receive a quick answer. In order to do that we need multiple team members to be able to monitor the text inbox and respond. We use www.prokeep.com to handle incoming texts as a team. It would be nice if we could assign each user to their respective site's phone number for texts.