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Settings and activity

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  1. Create threads from messages

    125 votes

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    9 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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  2. Filter non-business hours out of RingCentral Analytics Portal reports

    10 votes

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    Implemented  ·  10 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Idan commented  · 

    this is a bug not a feature request. The system's inability to take into account the business hours is outragious and provides inaccurate performance metrics.

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    Idan commented  · 

    I'd add to that, Performance reports should take into consideration Business Hours. How can performance be measured if I get a metric for Missed Calls that include calls in Off Hours?!