Settings and activity
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126 votes
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10 votes
An error occurred while saving the comment An error occurred while saving the comment Idan commented
I'd add to that, Performance reports should take into consideration Business Hours. How can performance be measured if I get a metric for Missed Calls that include calls in Off Hours?!
this is a bug not a feature request. The system's inability to take into account the business hours is outragious and provides inaccurate performance metrics.