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6 results found

  1. Call Logs Not Displaying when Limitted to a Site Call Logs

    10 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Steve commented  · 

    I have a customer where it is critical for their business to be able to lock down by site and allow the site managers to view all legs of a call

    Steve supported this idea  · 

  2. Integrate Salesforce within the RC App

    20 votes

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    Planned  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Admin →
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    Steve supported this idea  · 

  3. Add Ringtones when Requeuing in SPOG/RCX for RC App

    10 votes

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    Planned  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Steve supported this idea  · 

  4. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    142 votes

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    Implemented  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Steve supported this idea  · 

  5. Remove RingSense from agent view

    8 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Steve supported this idea  · 

  6. Differentiating Ring Tone for Incoming Calls

    123 votes

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    Planned  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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