We want to make sure all our patients get to speak to the right support staff for their physicians. How important is that to you?
A separate ring tone makes this quickly possible.

Please add this feature to RingEX

How long is it going to take to add this feature to desk phones? It's been years that it's been asked for. Also it's been planned for over a year too.

We have two outside lines coming in also and would like them both to have a different ring.

This is especially required for Desk phones. I see it exists on the desktop and mobile app, but the desk phone still has no variance. Thank you.

Since there are people who think this "similar idea" works for all "similar ideas", I want to add my 2 cents here and explain what aspect of this idea is critical and of the utmost importance to my client.

These similar ideas seem to cause major discrepancies between what's wanted and what's implemented. Meanwhile, this idea system doesn't offer a way to tag similar idea separately so points about them can be combined.

For instance, here's the specifics:

In the "service.ringcentral.com" portal you have absolutely no way to assign ringtones to groups, queues, or individual numbers. The only thing you can set here is "audio the caller hears while connecting". There should absolutely be a way to set specifically the ring tone the group members' phones will use when they ring, within the "Greetings and Hold Settings" expandable for a group or call queue. This would make the most sense as company-wide ringtone rules could be applied here, with a little checkbox to 'override individual settings' if the company wants it enforced, or to leave unchecked if they want to let individual users override it.

Another for instance:

In the settings for an individual user assigned to a phones, from the 'app.ringcentral.com' portal / dashboard; Users can go to Settings and then either Phone, Notifications, or Audio - and from each of those places, access ringtone settings. The issue is how absolutely incomprehensibly those settings apply:

1. Contacts has a 'manage' button that lets you set a specific ringtone per contact. This is the only sensible part about it.
2. Call Queues does NOT have this feature, ringtone settings apply universally to all call queues. This is incomprehensible. Most calls are configured to go through some sort of queue - be it reception, emergency, etc. We want to be able to differentiate. Why wouldn't you allow this? Why wasn't this done to begin with? It seems extremely lazy to me.
3. Internal calls; Exactly the same thing as #2. Why wouldn't you let internal call ringtone settings be configured per internal contact the same as #1? Makes no sense.

You really need to fix how you half-implement features. For instance, on Forward All Company Calls. You give only the option to set it up to forward from time a to time b all on the same start date. Why not also allow it to be from time a day a to time b day b, with a checkbox for 'make this daily'? Its just not sensible. Or, even better, allow to configure multiple forwarding ranges per day, ever day of the week, for complex forwarding rules (i.e. emergency voice answering service hours where nobody is in the office...but not "closed").

Even more, why wouldn't you enable all known features typical to phones and PBX systems - such as '*62 <number>' to enable company-wide call forwarding on the fly until its disabled? I'm not entirely upset here as I did score an integration job here. Yet, I don't see a solution to our ring tones issue in the dev API.

Please please please implement ring tone customization for every category, in a way that allows to specifically assign a ringtone PER UNIT PER CATEGORY. I.E. For each individual contact within contacts, each call queue within call queues, and each internal caller within internal callers; And PLEASE add the option as described above to implement company-wide ringtone settings that can override individual settings or allow individual overrides; Directly from the service portal; So that we tech guys don't have to log into every single user and configure ringtones individually!!!

And features seem to be lacking all over the place. Every route we could take to resolve the issue is lacking. Contacts can't forward simultaneously to all other selected contacts...it's one at a time; Even more internal calls cannot in fact be configured per internal contact anyways. Even further then, you can't let it ring "endlessly" in any configuration because you're maximum ring time is 15 minutes.

The use case? They have a separate number for emergencies. They want emergencies to ring to every device (even reception phones tied to the reception queue), and for them to ring as a siren tone, endlessly, until someone picks up.

Seems pretty simple, but no complexity can implement this feature. We had to create 2 emergency queues, forward between them from their maximum ring time for 'endless ringing', and ultimately fail horribly because there is no way to keep reception calls ringing with the default ringtone but emergency calls ringing with the siren ringtone.

It would be helpful to be able to hear a different ringtone when I am receiving a business call from ringcentral's app. Right now, the same ringtone I have for my personal calls is the same for my business calls. The last company I had service with I knew when I was receiving a business call just by the ringtone. This feature would be helpful.

Aside from using the special added number as an indicator if the incoming calls is from RingCentral or personal contacts, which is not applicable for every carrier, Try to have a different ringtones instead

This would help agents who take calls from Contact Center and direct calls to RingCentral to quickly distinguish calls based on the ringtone

I know when our office phones are ringing and my staff answer the calls. If someone has my direct dial, it is the same ring tone. It would be immensely helpful if I could select a different ring tone for calls intended for me personally. I am sure others would be pleased to have this feature too.

One of our branches that we have recently moved to RingCentral had asked if it were possible to assign different ring tones to be able to distinguish between incoming call queue calls, and incoming direct line calls. This was something that was already working on their old phone system, and they would prefer to still have this ability instead of having to look at their desk phone screen each time to see if it's an incoming call queue call, or an incoming direct line call.

We have different dial-in numbers for multiple d/b/a companies owned by us. So that we can distinguish how to correctly answer the phone (we have a human answering all calls), we need to be able to tell which number someone is calling in on.

I think it would be great if you had an automatic different ring tone when someone dialed an extension directly as opposed to an outside call. We don't always intercom, but sometimes use the extension which would alert coworker automatically of the source of the call.

We now offer an indicator on the desk phone that an incoming call is a forwarded call that was intended for another user. We would also like a different ring tone

Ability to set a different Ring tone for internal Extension to Extention calls than main number incoming calls. Each extention would know it is another employee calling them.

This feature would be a setting to the Call Queue and Groups. It would enable groups to change their incoming ring tones. For example, we have a New York group that has the main company number where we would want the ring tone to be different than when people call our individual numbers. That way we can quickly differentiate when someone needs us directly or is calling generally. (Note: ring settings set for common and direct number do not work on physical phone, only uses direct number ringtone instead of the company number (Common ring tone)) (Yealink T54W phones)

Being able to have a different ringtone for a call coming through to your direct line and one that is a queue call would be helpful. I would like to know if the call is for me or its part of the queue so I can differentiate the two. Different ringtone for an intercom call would also be helpful.

I am logged into a queue for helpdesk.. and doing so, I would like to step away to do other work close to my desk but know that when my phone is ringing that calls for the helpdesk are ringing in a fashion that I can Identify it as a helpdesk call. Or calls coming to my extension or line directly being dialed to reach me only, I can identify those calls separately as well because each number should ring with a different ring tone that I set up. Could you add this to the console, as it was a known feature in both 3Com and in Cisco phone systems of which I am used to. Others at Trillium have asked for this feature, in RC but it doesn't exist as of yet.

We have a few employees that will handle different calls for instance, guests, owners, emergencies, etc. Are we able to set up a different type ring tone for each extension so that when our phones ring we will know who needs to answer it.

this would allow users in the office to identify who's phone was ringing easier