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  1. wrap-up

    20 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Tyler commented  · 

    First contact center I have seen that does NOT have this feature :-(

    Tyler supported this idea  · 

  2. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    25 votes

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    Needs More Information  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Tyler commented  · 

    It is baffling to me that an agent doesn't have the option to reject a callback. We have scenarios where agents are not prepared to speak with a caller but once the callback notification is presented to the user they have no option to reject it and send to another agent.

    The callback notification window also requires design improvements with better audible alerts PLUS the ability for the agent to reject the callback

    Thank You

    Tyler supported this idea  · 

  3. Provide Reporting for Offline Users

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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