Settings and activity
3 results found
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18 votes
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11 votes
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161 votesImplemented · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!
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When a user puts their phone on DND, the BLF presence should update on the display of other phones. Right now, when someone sets their phone to DND, the presence appears as available to other users. This causes problems when transferring lines.