Settings and activity

45 results found

1. Easier Contact Centre Management Solution

   13 votes

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   Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

2. Shared Voicemails: Increase number of voicemail boxes per co-recipient

   103 votes

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   Under Review  ·  26 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

3. RingCX - Option not to count outbound queue calls within inbound reporting stats

   28 votes

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   Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

4. Auto answer management options separately for inbound and outbound calling

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   44 votes

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   Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

5. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   75 votes

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   Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

6. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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   30 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

7. Sync RingCentral Desktop Application With RingCX

   259 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Jan 3, 2025

8. ringcx analytics restrict

   23 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Dec 17, 2024

9. Send another SMS to the same thread in RingCX.

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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10. Make voice transcripts visible to agents in RingCX

    19 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

11. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

12. Wrap Time / After Contact Work

    59 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

13. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    16 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

14. RingCX Call Details "Call Termination by Agent or Caller"

    54 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

15. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

16. Ability to cancel or extend after call wrap

    62 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

17. RingCX - Survey report

    28 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

18. Allow Using the Hold Button on the Desk Phone

    45 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

19. In-Queue-Callback Number Restriction To Prevent Misuse

    28 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

20. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Karl supported this idea  ·  Aug 2, 2024