Settings and activity

38 results found

1. ringcx analytics restrict

   5 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Dec 17, 2024

2. Send another SMS to the same thread in RingCX.

   3 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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3. Make voice transcripts visible to agents in RingCX

   19 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Aug 2, 2024

4. RCX - ability to unhold manually the call when requeue/transfer is cancelled

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Aug 2, 2024

5. Wrap Time / After Contact Work

   52 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Aug 2, 2024

6. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

   15 votes

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Aug 2, 2024

7. RingCX Call Details "Call Termination by Agent or Caller"

   54 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Aug 2, 2024

8. Ability to export IVR from Studio

   41 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Aug 2, 2024

9. Ability to cancel or extend after call wrap

   56 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Aug 2, 2024

10. RingCX - Survey report

    28 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

11. Allow Using the Hold Button on the Desk Phone

    44 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

12. In-Queue-Callback Number Restriction To Prevent Misuse

    28 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

13. Internal chat for supervisors and agents

    38 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Planned  ·  Michelle Jenkins responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Karl supported this idea  ·  Aug 2, 2024

14. Enhance Agent States

    59 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

15. Dequeue setting per queue

    48 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

16. dashboards data refresh time

    59 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

17. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  15 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

18. Chat Inactivity Timeout Settings

    11 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Jun 27, 2024