Settings and activity

51 results found

1. Impersonated admin showing incorrectly in the audit trail

   15 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

2. Persistent Login for RingCX Salesforce Agent

   17 votes

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   Implemented  ·  3 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

3. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

   26 votes

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   3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey (Group Product Manager, RingCX, RingCentral) responded

   This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

   Karl supported this idea  ·  Mar 31, 2025

4. Delay in the event after "Single Play Audio"

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   18 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

5. Presence sync bidirectional visual delay

   34 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

6. Dashboard for agents and supervisors in RingCX

   79 votes

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   Under Review  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

7. Support for Locking of Workflows to Prevent Changes

   10 votes

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   Under Review  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

8. Agent States Transition

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   12 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

9. Easier Contact Centre Management Solution

   16 votes

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   Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

10. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    146 votes

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    Under Review  ·  33 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

11. RingCX - Option not to count outbound queue calls within inbound reporting stats

    30 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

12. Auto answer management options separately for inbound and outbound calling

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    52 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

13. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    86 votes

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    Future Consideration  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

14. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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    31 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

15. Sync RingCentral Desktop Application With RingCX

    321 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Jan 3, 2025

16. ringcx analytics restrict

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Dec 17, 2024

17. Send another SMS to the same thread in RingCX.

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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18. Make voice transcripts visible to agents in RingCX

    22 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

19. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    11 votes

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    Implemented  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024

20. Wrap Time / After Contact Work

    142 votes

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    Future Consideration  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Aug 2, 2024