← RingCentral Ideas

Settings and activity

35 results found

  1. Live Chat with Switch Video Enable - Analytics Recordings

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  2. Ability to search for contact name in Outbounds SMS (CRMs)

    7 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Karl shared this idea  · 

  3. Impersonated admin showing incorrectly in the audit trail

    15 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  4. Persistent Login for RingCX Salesforce Agent

    11 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  5. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    14 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  6. Delay in the event after "Single Play Audio"

    18 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  7. Presence sync bidirectional visual delay

    33 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  8. Analytics access for Supervisor

    9 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  9. Support for Locking of Workflows to Prevent Changes

    10 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  10. Agent States Transition

    9 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  11. Easier Contact Centre Management Solution

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  12. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    88 votes
    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  13. RingCX - Option not to count outbound queue calls within inbound reporting stats

    25 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  14. Auto answer management options separately for inbound and outbound calling

    42 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  15. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    52 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  16. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    29 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  17. Sync RingCentral Desktop Application With RingCX

    226 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  18. ringcx analytics restrict

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 

  19. Send another SMS to the same thread in RingCX.

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  20. Make voice transcripts visible to agents in RingCX

    16 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Karl supported this idea  · 
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