Settings and activity

46 results found

1. Ability to limit digital interactions per channel and per user

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Edit…  ·  Delete…  ·  Admin →
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   Karl shared this idea  ·  Dec 3, 2025

2. Feature Request: Embedded Integration for RingCX + Zoho

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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3. Customizable Outbound TXT/SMS/MMS

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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4. 1:1 SMS per agent

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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5. Shared SMS were multiple users can receive and send SMS on specific number

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   313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

6. Manual Outbound SMS

   5 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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7. SMS Read Receipt

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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8. SMS texts to go to different users based on custom routing schedule

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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9. Real-Time Call Recording Availability for Compliance

   13 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Sep 30, 2025

10. Quality of Service (QoS) Portal for RingCX Calls

    65 votes

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    New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Jul 28, 2025

11. able to remove duplicates found in this list and existing list

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Jul 17, 2025

12. Add “All Messages” View for RingCX for HubSpot Embedded Agent

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Karl shared this idea  ·  Jul 13, 2025

13. Live Chat with Switch Video Enable - Analytics Recordings

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Jun 6, 2025

14. Ability to search for contact name in Outbounds SMS (CRMs)

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    7 votes

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    Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Karl shared this idea  ·  May 28, 2025

15. Impersonated admin showing incorrectly in the audit trail

    15 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

16. Persistent Login for RingCX Salesforce Agent

    12 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

17. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    26 votes

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    3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

    Karl supported this idea  ·  Mar 31, 2025

18. Delay in the event after "Single Play Audio"

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    18 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

19. Presence sync bidirectional visual delay

    34 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

20. Dashboard for agents and supervisors in RingCX

    65 votes

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    Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025