Settings and activity

38 results found

1. Quality of Service (QoS) Portal for RingCX Calls

   43 votes

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   New  ·  6 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Jul 28, 2025

2. able to remove duplicates found in this list and existing list

   5 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Jul 17, 2025

3. Add “All Messages” View for RingCX for HubSpot Embedded Agent

   8 votes

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Karl shared this idea  ·  Jul 13, 2025

4. Live Chat with Switch Video Enable - Analytics Recordings

   8 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Jun 6, 2025

5. Ability to search for contact name in Outbounds SMS (CRMs)

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   7 votes

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Karl shared this idea  ·  May 28, 2025

6. Impersonated admin showing incorrectly in the audit trail

   15 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

7. Persistent Login for RingCX Salesforce Agent

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

8. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

   19 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

9. Delay in the event after "Single Play Audio"

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   18 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Karl supported this idea  ·  Mar 31, 2025

10. Presence sync bidirectional visual delay

    33 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

11. Analytics access for Supervisor

    10 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

12. Support for Locking of Workflows to Prevent Changes

    10 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

13. Agent States Transition

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    10 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

14. Easier Contact Centre Management Solution

    13 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

15. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    100 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

16. RingCX - Option not to count outbound queue calls within inbound reporting stats

    27 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

17. Auto answer management options separately for inbound and outbound calling

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    44 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

18. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    72 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

19. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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    29 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Mar 31, 2025

20. Sync RingCentral Desktop Application With RingCX

    242 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Karl supported this idea  ·  Jan 3, 2025