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← RingCentral Ideas

Settings and activity

9 results found

  1. 30 and 60 Minute Lunch States

    9 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    AJ commented  · 

    This is very useful, please work on this asap

  2. I would like my CX agents to be able to see how much time they have logged in each state through the daay

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AJ supported this idea  · 

  3. Extend RingCX Call History View to 30 Days

    16 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  4. Ability to search for a call by number - either incoming or outgoing

    18 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    AJ supported this idea  · 

  5. Improve user experience by making the Corporate Directory a type field without a partial list

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AJ shared this idea  · 

  6. Ability to "Cherry Pick" callers out of a queue

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AJ supported this idea  · 

  7. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AJ supported this idea  · 

  8. Position in Queue Announcement

    49 votes

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    Implemented  ·  7 comments  ·  RingCX » Other  ·  Admin →
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  9. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    AJ supported this idea  ·