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Settings and activity

8 results found

  1. I would like my CX agents to be able to see how much time they have logged in each state through the daay

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AJ supported this idea  · 

  2. Extend RingCX Call History View to 30 Days

    13 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  3. Ability to search for a call by number - either incoming or outgoing

    18 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  4. Improve user experience by making the Corporate Directory a type field without a partial list

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  5. Ability to "Cherry Pick" callers out of a queue

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  6. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  15 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AJ supported this idea  · 

  7. Position in Queue Announcement

    48 votes

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    Implemented  ·  7 comments  ·  RingCX » Other  ·  Admin →
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  8. Position in Queue, Estimated wait time, and Call queue caller call back feature

    220 votes

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    Future Consideration  ·  37 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    AJ supported this idea  ·