Settings and activity

33 results found

1. Option to Transfer RingCX Calls Directly to RingEX Ext's Voicemail

   49 votes

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   Under Review  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jan 27, 2026

2. Ability to limit digital interactions per channel and per user

   8 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jan 22, 2026

3. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   35 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jan 14, 2026

4. Cancelling a requeued call

   41 votes

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   Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jan 7, 2026

5. Live Transcription on RingCX

   18 votes

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   1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminAlexey (VP, Product Management - Applications, RingCentral) responded

   Live Transcription is available for agents via Agent Assist feature. See https://support.ringcentral.com/article-v2/configuring-agent-assist-for-ringcx.html?brand=RingCentral&product=RingCX&language=en_US

   Junny supported this idea  ·  Dec 11, 2025

6. Bulk Edit Enhancements for RingCX Digital Channels

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Dec 9, 2025

7. Ability to manage the time frame or coverage of customer detail tab display of historical interaction data

   6 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Dec 3, 2025

8. Pre-chat quick replies / icebreakers for RingCX Engage Messaging

   6 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Nov 25, 2025

9. RingSense Tracker - New Context

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Junny shared this idea  ·  Nov 24, 2025

10. RingSense pages

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Junny shared this idea  ·  Nov 24, 2025

11. RingSense Trackers: please add clone or duplicate option

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Junny shared this idea  ·  Nov 24, 2025

12. Add "call is being recorded" disclaimer for Inbound Queue call back

    4 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Nov 20, 2025

13. Last Agent Routing with Outbound Dialer

    33 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Nov 19, 2025

14. Shorten RingCX Historical Report Refresh Time Rate

    21 votes

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    Under Review  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Sep 30, 2025

15. Real-Time Call Recording Availability for Compliance

    13 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Sep 30, 2025

16. Feature Request – Persistent RingCX Session Across Page Reloads and Tabs

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Sep 22, 2025

17. Qualified Dispositioned Break out/Drop Down Report

    8 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Aug 29, 2025

18. Using the Local Bucket for Manual Outbound Calling

    8 votes

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    New  ·  2 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Aug 29, 2025

19. Overall Platform Intuitiveness and Team Adoption

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Aug 5, 2025

20. Efficiency in Searching and Retrieving Customer Correspondence

    4 votes

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Read/Unread by customer or agent?

    For agent: in a collaborative settings, just opening the email, doesn't mean much, the point is to be assigned on the email.

    For responded/unresponded: status_in: New or Replied

    please provide more details what and why is needed for searching, what objective it achieves.

    Junny supported this idea  ·  Aug 5, 2025