Settings and activity

4 results found

1. Performance report align with user call logs

   101 votes

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   11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

   Jimmy supported this idea  ·  Jan 15, 2026

2. Enhance Call Logs: Show Disconnect Initiator and Call Release Type for Missed Calls

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jimmy shared this idea  ·  May 6, 2025

3. Bypass call queue status by turning on and off the user extension status on the Ringcentral Ap

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jimmy shared this idea  ·  Jan 27, 2025

4. Allow Super Admin Users to Manage What Counts as an Abandoned Call

   48 votes

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   Implemented  ·  9 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jimmy supported this idea  ·  Apr 3, 2024