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  1. RingCX Report For Total Number Of Available Time For Not Receiving Calls

    3 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Doug supported this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    647 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Doug supported this idea  · 

  3. Transfer Call to Queue Voicemail Directly

    27 votes

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    4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    Thanks for sharing this idea! We’re excited to let you know that you can now forward all queue calls during a holiday, closure, or emergency. This feature allows you to route incoming queue calls to voicemail, an announcement, or another extension or group. You can even create a custom schedule for forwarding queue calls.

    Learn more about how to set it up here: Call Queue setup guide.

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    Doug commented  · 

    Would like to see this feature added.

    Doug supported this idea  ·