Settings and activity

4 results found

1. Allow multiple supervisors to monitor a call simultaneously

   67 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Juan commented  ·  Aug 14, 2024  ·  Edit…  ·  Delete…

   Upper Management Audits/ Training Purposes

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2. Add feature of knowing IP ADDRESS OF CALLER TO BLOCK SPAM CALLS

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Juan commented  ·  Jun 6, 2024  ·  Edit…  ·  Delete…

   It will help a lot to stop potential scammers.

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3. Outbound Report that shows Dispositions: Answered and Voicemail

   4 votes

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   0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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4. IVR Reporting on options

   27 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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