Settings and activity
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107 votes
Admins, learn how to set up this feature here!
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Packet
supported this idea
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19 votes
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commented
The Hunt Group feature should be implemented ASAP. Customers coming from Mitel prem/cloud are mostly using Hunt Groups as the ring pattern. For Ring Central to not have this matching functionality is a little odd.
Hunt Group Explanation:
Hunt group has an extension and a DID if required.
You then add members to the Hunt Group (up to 16+)
You then have a schedule attached to the hunt group
Multiple ring patterns (top down, simultaneous)
The ability to answer multiple calls simultaneously
An off hours destination (Extension, Auto reception, external number, voicemail)
A no answer destination (Extension, Auto reception, external number, voicemail)
A call stack full destination (Extension, Auto reception, external number, voicemail)
A voicemail associated with the hunt group and ability to select the members associated to the voicemail.
The ability get an email with the wav of the voicemail and visibility through the desktop app/gui interface of the VM.Packet
supported this idea
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18 votesPacket
supported this idea
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We need this ASAP. A simple toggle in the Queue to enable multiple calls is all we need. please see image attached how Zoom does it and makes a hunt group flawless. We need this as EVERY account coming from Mitel Prem/Cloud uses this feature heavily.