Settings and activity
3 results found
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100 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.An error occurred while saving the comment 
Packet
supported this idea
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18 votes
An error occurred while saving the comment Packet
commented
The Hunt Group feature should be implemented ASAP. Customers coming from Mitel prem/cloud are mostly using Hunt Groups as the ring pattern. For Ring Central to not have this matching functionality is a little odd.
Hunt Group Explanation:
Hunt group has an extension and a DID if required.
You then add members to the Hunt Group (up to 16+)
You then have a schedule attached to the hunt group
Multiple ring patterns (top down, simultaneous)
The ability to answer multiple calls simultaneously
An off hours destination (Extension, Auto reception, external number, voicemail)
A no answer destination (Extension, Auto reception, external number, voicemail)
A call stack full destination (Extension, Auto reception, external number, voicemail)
A voicemail associated with the hunt group and ability to select the members associated to the voicemail.
The ability get an email with the wav of the voicemail and visibility through the desktop app/gui interface of the VM.Packet
supported this idea
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16 votesPacket
supported this idea
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We need this ASAP. A simple toggle in the Queue to enable multiple calls is all we need. please see image attached how Zoom does it and makes a hunt group flawless. We need this as EVERY account coming from Mitel Prem/Cloud uses this feature heavily.