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  1. Disable "AI is taking notes" when on call

    84 votes

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    25 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark commented  · 

    Yes, it interrupts our initial conversation. I understand there are some laws about this but can you make it the customer's responsibility?

    If not, can you offer the option of AI summary only and not transcript and you delete the audio you used to create the summary after the summary is created? This way no human is hearing the recording, and I don't see a conversation summary as something that needs to be notified.

    Mark supported this idea  · 

  2. Provide more context for Cold Transfer/Blind Transfers so the person receiving the transfer can answer the call correctly

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Mark commented  · 

    I really can't believe I'm blind to the fact that someone is forwarding a call to me with all this IP tech. I usually don't answer calls going to the queue as that's what my staff is for. But sometimes I'm specifically needed and they forward to me and I'll end up letting the phone just ring as I have no idea it's being forwarded.

    Mark supported this idea  ·