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  1. Provide more context for Cold Transfer/Blind Transfers so the person receiving the transfer can answer the call correctly

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Mark commented  · 

    I really can't believe I'm blind to the fact that someone is forwarding a call to me with all this IP tech. I usually don't answer calls going to the queue as that's what my staff is for. But sometimes I'm specifically needed and they forward to me and I'll end up letting the phone just ring as I have no idea it's being forwarded.

    Mark supported this idea  ·