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5 results found

  1. Convert Files to links

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Michael shared this idea  · 

  2. Administrator be able to see all users text messages

    41 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Michael supported this idea  · 

  3. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    54 votes
    1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Michael supported this idea  · 

  4. Text from the same main user number

    369 votes
    62 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
    Michael supported this idea  · 

  5. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

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    Michael commented  · 

    This HAS to be implemented for us. Our service team work as a group and not being able to maintain a unified inbox essentially kills our entire work flow. will need to leave ring central in the next month or two if this isn't implemented.

    Michael supported this idea  ·