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  1. Add average handle time to business analytics' table section for users dashboard

    6 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    April commented  · 

    KPIS should be universally available in all of your reports. It is a disservice to your customers to offer option of average call time on select reports but not all. This omission ends up creating more work for your customers who are looking to be more effective and not busier running reports.

    April supported this idea  · 

  2. Download performance report with specific Data

    2 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    April commented  · 

    If a user defines certain criteria that they want to view, this should be the information that is exported. we are all very busy and having to eliminate columns that we don't want to see once downloaded is not a good use of our time and also not a good UI.

    April supported this idea  · 

  3. Need to be able to report on UTM campaigns attached to calls

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    April shared this idea  ·