Add average handle time to business analytics' table section for users dashboard
Add average handle time to business analytics' table section for users dashboard so we can check on the average handle time of each user. This is currently available under the performance reports but it is a big hassle to switch to performance report only to check on the average handle time.
5
votes
Jonathan Benitez
shared this idea
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Mabele
commented
Business and performance reports - should have the option to filter and shows total handle time per users -
what the business reports is showing different from the performance reports.