Add average handle time to business analytics' table section for users dashboard
Add average handle time to business analytics' table section for users dashboard so we can check on the average handle time of each user. This is currently available under the performance reports but it is a big hassle to switch to performance report only to check on the average handle time.
Jonathan
shared this idea
-
April
commented
KPIS should be universally available in all of your reports. It is a disservice to your customers to offer option of average call time on select reports but not all. This omission ends up creating more work for your customers who are looking to be more effective and not busier running reports.
-
Mabele
commented
Business and performance reports - should have the option to filter and shows total handle time per users -
what the business reports is showing different from the performance reports.