Settings and activity

25 results found

1. Call History for Simultaneous Call Queues

   30 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Allan supported this idea  ·  Sep 25, 2026

2. bring call queue management into the app

   27 votes

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   Future Consideration  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Allan supported this idea  ·  Sep 25, 2026

3. Idle behavior shows users offline even though they are available and logged into RC.

   157 votes

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   Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Allan supported this idea  ·  Sep 2, 2026

4. Call Queue - Ability to turn off missed call tagging

   99 votes

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   Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Allan supported this idea  ·  Aug 25, 2026

5. Prevent Caller From Dialing EXT while on hold/waiting in queue.

   10 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Allan commented  ·  Aug 20, 2026  ·  Edit…  ·  Delete…

   With Dial by Name Directory off in our tenant, how is this a feature? To me, this is a bug that needs to be addressed and to prevent customers from randomly reaching people. Allowing callers to dial an extension out of a call queue looks like it can mess up metrics for members of the call queue showing "Answered elsewhere" as well.

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   Allan supported this idea  ·  Aug 20, 2026