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  1. Call Queue - Ability to turn off missed call tagging

    98 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Allan supported this idea  · 

  2. Prevent Caller From Dialing EXT while on hold/waiting in queue.

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Allan commented  · 

    With Dial by Name Directory off in our tenant, how is this a feature? To me, this is a bug that needs to be addressed and to prevent customers from randomly reaching people. Allowing callers to dial an extension out of a call queue looks like it can mess up metrics for members of the call queue showing "Answered elsewhere" as well.

    Allan supported this idea  · 

  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    684 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Allan supported this idea  ·