Settings and activity

25 results found

1. configurable change time of presence status to inactivity

   109 votes

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   Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Allan supported this idea  ·  Oct 6, 2026

2. Phone Number-Level Call Duration Report in RingEX Analytics

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Allan supported this idea  ·  Sep 25, 2026

3. Performance Reports - SLA calculation

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   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Allan supported this idea  ·  Sep 25, 2026

4. Live Reports - Additional KPI or Widget to View Customers Actively Waiting for a Callback

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   6 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Allan supported this idea  ·  Sep 25, 2026

5. Reporting and Analytics

   11 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Allan supported this idea  ·  Sep 25, 2026

6. Live Reports Enhancement: Real-Time Status Update for Call Queue Members

   36 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Allan supported this idea  ·  Sep 25, 2026

7. Add Explicit "Do Not Disturb (DND)" Agent Status Metric and Breakout to Live Reports Dashboard

   28 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Allan supported this idea  ·  Sep 25, 2026

8. Outbound Caller ID information in Perfomance Report

   6 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Allan supported this idea  ·  Sep 25, 2026

9. Live Reports: Caller ID of queued calls.

   3 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Allan supported this idea  ·  Sep 25, 2026

10. View Caller ID and Talk Time on Live Reports

    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Allan supported this idea  ·  Sep 25, 2026

11. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    685 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Allan supported this idea  ·  Sep 25, 2026

12. Cold transfer should show who transferred the call

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Allan supported this idea  ·  Sep 25, 2026

13. Denote a call is a transferred call in the screen when answering call

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Allan supported this idea  ·  Sep 25, 2026

14. Alert When User Presence Changes to Available

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Allan supported this idea  ·  Sep 25, 2026

15. Looking to arrange HUD by Dept/group

    102 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Allan supported this idea  ·  Sep 25, 2026

16. Don’t want three status options of Available, DND, and Invisible. Want to create multiple status selections, one click, ex. DND – Vac...

    13 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Allan supported this idea  ·  Sep 25, 2026

17. Return to queue at will during wrap-up time

    23 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Allan supported this idea  ·  Sep 25, 2026

18. A way to re-enter the queue before the after call wrap up time has finished.

    24 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Allan supported this idea  ·  Sep 25, 2026

19. Call Queue status as a Banner similar to DND

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Allan supported this idea  ·  Sep 25, 2026

20. Display user "accepting queue calls" status in the HUD.

    26 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Allan supported this idea  ·  Sep 25, 2026