Settings and activity

2 results found

1. Adjust how missed calls are categorized for group calls

   471 votes

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   59 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

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   Ash commented  ·  Jul 30, 2024  ·  Edit…  ·  Delete…

   Any update on this? We're already in Q3 2024

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   Ash supported this idea  ·  Jul 30, 2024

2. Missed Calls

   7 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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   Ash commented  ·  Jul 30, 2024  ·  Edit…  ·  Delete…

   How is this still not implemented yet? This is absolutely critical. It defeats the purpose of have a simultaneous option as if 1 person answers, everyone else gets a missed call and calls the customer back.

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   Ash supported this idea  ·  Jul 30, 2024