Settings and activity
2 results found
-
801 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!
To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.
Thank you!
An error occurred while saving the comment -
203 votes
What’s the difference between beetexting and RC “advanced SMS inbox”, do I need to purchase this feature from RC? Can I achieve my goal within the existing RC framework?
https://www.ringcentral.com/sms/advanced-inbox.html
My AI says this is the answer…
“Your goal is clear: you need a centralized system for multiple employees to manage text messages sent to your main company number, without resorting to costly third-party applications. This is a common requirement for businesses looking to consolidate communication, and while your frustration with past experiences is understandable, a native solution does exist within the RingCentral framework.
Let's address the core need while acknowledging the features you already value, like RingSense AI.
The Recommended Native Solution: Call Queue Messaging
The most direct and effective way to create a shared SMS inbox is to leverage the built-in messaging functionality of Call Queues. RingCentral is designed to treat incoming messages to a queue's number as a group activity, not an individual one.
While the idea of a user being logged into two accounts simultaneously is a creative thought, the RingCentral application requires users to switch between accounts, making it impractical for real-time team monitoring. The Call Queue method is the intended design for this purpose.
How It Works: Step-by-Step
* Assign Your Main Number to a Call Queue: Ensure your primary company number—the one clients text—is the direct number assigned to a Call Queue in your phone system settings. All employees who need to respond to texts should be members of this queue.
* A Group Thread is Automatically Created: When a client sends a text to this number, RingCentral automatically creates a group message thread that includes all members of the Call Queue. This thread appears in the "Messages" section of each member's app.
* Collaborate Seamlessly: Any employee in the queue can view the incoming message and the entire conversation history. When they reply from within that thread, the client sees the response coming from the main company number, maintaining a professional and consistent identity.
Key Advantages of This Approach
This method directly achieves your objectives:
* Truly Centralized: It creates a single point of truth for all client text conversations.
* No Third-Party Costs: It uses core functionality included in your existing RingCentral service.
* Seamless Collaboration: The entire team sees messages in real-time, preventing duplicate replies and ensuring context is never lost.
* Consolidated Workflow: It keeps your phone calls and text messages managed by the same team within the same application, fulfilling your goal of a unified system.
Your Next Step: To implement this, navigate to your Admin Portal > Phone System > Groups > Call Queues. Select the appropriate queue and verify that your main number is assigned to it and that all relevant team members are included. This should immediately enable the shared messaging functionality you require.”
Is my AI “off it’s rocker” or is this actually possibly?
-Robert from www.nexusunify.com