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← RingCentral Ideas

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10 results found

  1. Update RingCX Agent for ALL Interaction Types

    63 votes

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    Planned  ·  4 comments  ·  RingCX » Digital experience  ·  Admin →
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    Claudia commented  · 

    Are there any updates on when this is planned to roll out? It makes it extremely difficult to manage the contact center when agents are on a digital interaction but appear to be "Available".

    Claudia supported this idea  · 

  2. RingCX Time Based Callback-in-Queue Offering

    44 votes

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    Under Review  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Claudia supported this idea  · 

  3. RingCX - Option not to count outbound queue calls within inbound reporting stats

    31 votes

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    Implemented  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Claudia supported this idea  · 

  4. Notify clients via email when service is down. Include a link or poll

    9 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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    Claudia supported this idea  · 

  5. More information on abandoned calls within live reports

    20 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Claudia supported this idea  · 

  6. Performance Report for Business Hours by week

    13 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Claudia supported this idea  · 

  7. How long has the member of a queue been 'Available'?

    35 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Claudia supported this idea  · 

  8. Call Volume Live Dashboard

    19 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Claudia supported this idea  · 

  9. Abandoned Call Tracking Feature

    70 votes

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    11 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Claudia supported this idea  · 

  10. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    685 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Claudia supported this idea  ·