More information on abandoned calls within live reports
The ability to get more information on abandoned calls within live reports. Currently we can view how many calls have been abandoned on a live report but there is no way to get any other information unless you investigate performance reports. it would be of benefit to be able to get this information straight from the live report page so that customers can be called back.
17
votes
Sarah
shared this idea
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Ken
commented
Missing telephone calls from customers is missing potential business! We like to call those customers back if they abandon a phone call due to being on hold for a couple seconds. etc... Could we please have a way to view those calls for today so we may call the customers back at the quick touch of a button.