This is especially important when customer selects say a hours or directions, after it plays immediately send them back to menu they came from, our off hours we play a brief message and send them to answering service, playing message 3 times before being sent is poor customer service, especially in HealthCare with a patient having to wait that long to get to talk to someone that could be in a panic.
Rod
supported this idea
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This is especially important when customer selects say a hours or directions, after it plays immediately send them back to menu they came from, our off hours we play a brief message and send them to answering service, playing message 3 times before being sent is poor customer service, especially in HealthCare with a patient having to wait that long to get to talk to someone that could be in a panic.