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Settings and activity

7 results found

  1. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    88 votes

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    Planned  ·  17 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    SHAE supported this idea  · 

  2. AI recommendations survey

    6 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    SHAE supported this idea  · 

  3. turn on ringsense ai

    7 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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  4. AI continue automatically after hold

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    SHAE supported this idea  · 

  5. adjust how AI notes summarize calls

    14 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm glad to announce that this feature is now live in your account.


    Account -> Admin Settings ->. ... -> Templates.


    In the templates section, you can customize summary for each template


    You can customize the summary template, including the ability to summarize it in 1st person.


    You can find the relevant section in the attached screenshot

    SHAE supported this idea  · 

  6. Retain the main number as SMS outbound caller id.

    46 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    SHAE commented  · 

    This allows for clear communication with our clients to know it is a safe text when received from our main number.

    SHAE supported this idea  · 

  7. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    160 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    SHAE commented  · 

    This is critical to allow for team coverage and collaboration

    SHAE supported this idea  ·