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  1. Limit the callers to select the IVR keypress options only

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Craig commented  · 

    It is odd that the system would dial a valid extension if there was not a key defined for that in the IVR. Why wouldn't it say it is not a valid option?

    Craig supported this idea  · 

  2. Call Queue Wait Settings - wait time

    37 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Craig supported this idea  · 

  3. Add 40-45 Second to "Maximum Wait Time is Reached, send caller to" option under wait settings.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Craig supported this idea  ·