Limit the callers to select the IVR keypress options only
Requesting to limit the callers to the IVR keypress options only in order to avoid callers connecting to an existing user extension if they randomly dial numbers while connected to an IVR extension.
5
votes
Radney
shared this idea
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Craig
commented
It is odd that the system would dial a valid extension if there was not a key defined for that in the IVR. Why wouldn't it say it is not a valid option?