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9 results found

  1. Paging in RCX

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Molly shared this idea  · 

  2. Paging in RCX

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Molly shared this idea  · 

  3. Surface Pre-Chat Form Data to Agents and Use It for Dynamics 365 Record Pop

    3 votes

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Molly supported this idea  · 

  4. Ability to support multiple instances of a CRM/CRMs for one customer

    16 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Molly supported this idea  · 

  5. Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.

    11 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Molly supported this idea  · 

  6. Agents need to see coaching in real time

    3 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Molly supported this idea  · 

  7. Dashboard for agents in RingCX | Agent platform.

    46 votes

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    Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Molly supported this idea  · 

  8. WFM Pro - Meeting Scheduler - Recurring Meetings

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Molly supported this idea  · 

  9. Allow Workforce Management (WFM) to Forecast Outbound Call Volume

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Molly supported this idea  ·