Settings and activity

12 results found

1. Improve AI Transcription

   31 votes

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   New  ·  3 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Molly supported this idea  ·  Nov 7, 2025

2. Ability to prioritize agents assigned to a Category

   2 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Molly supported this idea  ·  Nov 4, 2025

3. Prioritization of the Chat and Mail channels

   5 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Is the question about prioritizing chat vs email? or digital channels vs voice calls? please describe in detail

   Molly supported this idea  ·  Nov 4, 2025

4. Paging in RCX

   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Molly shared this idea  ·  Oct 9, 2025

5. Paging in RCX

   1 vote

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Edit…  ·  Delete…  ·  Admin →
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   Molly shared this idea  ·  Oct 9, 2025

6. Surface Pre-Chat Form Data to Agents and Use It for Dynamics 365 Record Pop

   3 votes

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Molly supported this idea  ·  Oct 8, 2025

7. Ability to support multiple instances of a CRM/CRMs for one customer

   16 votes

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Molly supported this idea  ·  Aug 13, 2025

8. Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.

   11 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Molly supported this idea  ·  Aug 13, 2025

9. Agents need to see coaching in real time

   3 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Molly supported this idea  ·  Aug 13, 2025

10. Dashboard for agents in RingCX | Agent platform.

    52 votes

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    Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Molly supported this idea  ·  Jun 16, 2025

11. WFM Pro - Meeting Scheduler - Recurring Meetings

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Molly supported this idea  ·  Apr 22, 2025

12. Allow Workforce Management (WFM) to Forecast Outbound Call Volume

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Molly supported this idea  ·  Apr 22, 2025