Settings and activity

11 results found

1. Improve AI Transcription

   39 votes

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   New  ·  4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Molly supported this idea  ·  Nov 7, 2025

2. Ability to prioritize agents assigned to a Category

   3 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Molly supported this idea  ·  Nov 4, 2025

3. Prioritization of the Chat and Mail channels

   6 votes

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   1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Is the question about prioritizing chat vs email? or digital channels vs voice calls? please describe in detail

   Molly supported this idea  ·  Nov 4, 2025

4. Paging in RCX

   5 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Molly shared this idea  ·  Oct 9, 2025
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   Molly commented  ·  Oct 9, 2025  ·  Edit…  ·  Delete…

   Currently the ability to park and offer paging is only available on the EX side. In Healthcare, paging on call doctors is a daily aspect of their jobs and not being able to page in RCX has prevented the adoption of RCX. Having the option for an agent to place the caller on hold while they page an office to find a doctor and then hand them directly to the doctor is severely needed on the RCX platform.

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5. Surface Pre-Chat Form Data to Agents and Use It for Dynamics 365 Record Pop

   3 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Molly supported this idea  ·  Oct 8, 2025

6. Ability to support multiple instances of a CRM/CRMs for one customer

   16 votes

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   Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Molly supported this idea  ·  Aug 13, 2025

7. Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.

   11 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Molly supported this idea  ·  Aug 13, 2025

8. Agents need to see coaching in real time

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Molly supported this idea  ·  Aug 13, 2025

9. Dashboard for agents and supervisors in RingCX

   67 votes

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   Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Molly supported this idea  ·  Jun 16, 2025

10. WFM Pro - Meeting Scheduler - Recurring Meetings

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Molly supported this idea  ·  Apr 22, 2025

11. Allow Workforce Management (WFM) to Forecast Outbound Call Volume

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Molly supported this idea  ·  Apr 22, 2025