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3 results found

  1. CNAM feature for Canada

    80 votes
    Under Review  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  2. to remove the blocked option on outbound caller ID on admin portal

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Majdi commented  · 

    It is crucial to implement the ability to disable (Blocked ID) for users, as this is a compliance requirement set by the federal government (CRTC) for business solicitation calls. Currently, the only way to achieve this is by removing the role, which isn’t a viable option since it disables the ability for users to alternate between different numbers. This needs a proper solution that addresses compliance without limiting functionality.

    Majdi supported this idea  · 

  3. Ability to search calls using call ID/call information in Business Analytics

    4 votes
    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Majdi supported this idea  · 
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    Majdi commented  · 

    This should be considered a fundamental functionality. We're not asking for a new feature—it's simply about making the data searchable based on existing columns. Any basic database already supports this capability