to remove the blocked option on outbound caller ID on admin portal
to remove the blocked option on outbound caller ID on admin portal for all users as cx doesnt want to his users to have this option
5
votes
Indira
shared this idea
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Majdi
commented
It is crucial to implement the ability to disable (Blocked ID) for users, as this is a compliance requirement set by the federal government (CRTC) for business solicitation calls. Currently, the only way to achieve this is by removing the role, which isn’t a viable option since it disables the ability for users to alternate between different numbers. This needs a proper solution that addresses compliance without limiting functionality.