← RingCentral Ideas

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5 results found

  1. SMS usage of main RC number to be available for all users

    34 votes
    Future Consideration  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Greg supported this idea  · 
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    Greg commented  · 

    Having all users be able to use SMS for our main office is EXTREMELY critical to our business. This will likely be a deal-breaker for our long-term use of RingCentral, if not resolved in the next few months.

  2. Allow all extensions to send SMS from main Company extension

    172 votes
    Under Review  ·  41 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Greg commented  · 

    Super critical and if not resolved in next few months, we'll have to leave RC, too

    Greg supported this idea  · 

  3. Allowing Assigned non-Super Admin users to participate in viewing and sending SMS messages using the Company Main Number

    10 votes
    2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Greg supported this idea  · 

  4. Group text for incoming SMS to main number

    41 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Greg supported this idea  · 

  5. Shared SMS were multiple users can receive and send SMS on specific number

    738 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Greg supported this idea  ·