Allowing Assigned non-Super Admin users to participate in viewing and sending SMS messages using the Company Main Number
As of now, only the Super Admin, while using the RC mobile app, can toggle between their user phone number and the company main number for SMS'ing. We would like to have many non-super admin users (inbound call reps) be able to see and respond to SMS communication on the company main line. This way, the first person available can address the matter in the SMS most quickly.
Main Line- Tanner
shared this idea
-
Randy
commented
All users in a company should be able to see and respond to SMS texts to/from the main company number. This is no different than a call queue. If there is a call queue for the main company number, there should be a similar text queue.
-
Caden
commented
All users need to receive and respond to main company number SMS messages!
-
Erin
commented
It is critical for our users to be able to view and respond to texts sent to our main number!