It is unbelievable that such an important feature is not available in RingCentral. We literally redesigned our whole website for this TCR thing, and now we are stuck with this issue.

It is ridiculous to have to switch back and forth manually and daily. Multiple persons should receive SMS at the same time. That was the purpose of getting SMS. If we were told about this critical limitation, we would not have chosen RingCentral.

Very important, we need to be able to see the team text messages for better customer service

We have a need to have all employees be able to access, but don't want our clients to have to use multiple numbers.

Multiple users from our office need to monitor incoming text messages and there is a need for a uniformed look of outgoing text messages to come from one number so customers do not get confused

We need to have our business name show up with the SMS not an odd phone # that no one can recognize.

We have multiple users in the office that need to monitor incoming text messages from customers and then be able to respond to those text as well. This is very important, I was under the impression that this capability was available for use when signing up for ring central!

This is needed for our clients when sending automated updates or correspondence via the Monday integration (such as reminders of deadlines, or document needs). When the reply to number is an individual staff member, it causes confusion and possibly missed correspondence if that individual is out of the office or unavailable.

With what is seemingly most folks communicating more with text, more than one office employee to handle the load is critical. This, and being able to download or print to PDF the text conversation to document the conversation is also critical. We would move from RC for another company if I learn other services have now or first - it is that important.

Yes, this would be extremely helpful for our organization. I would like multiple users to send and receive text messages from the main company line. I don't want messages to come from multiple numbers when communicating with our patients. This is discouraging that this is not already available.

This would be very helpful for our company. It is hard to only have one staff member able to send text messages.

Having all users be able to use SMS for our main office is EXTREMELY critical to our business. This will likely be a deal-breaker for our long-term use of RingCentral, if not resolved in the next few months.