This is needed for our clients when sending automated updates or correspondence via the Monday integration (such as reminders of deadlines, or document needs). When the reply to number is an individual staff member, it causes confusion and possibly missed correspondence if that individual is out of the office or unavailable.

With what is seemingly most folks communicating more with text, more than one office employee to handle the load is critical. This, and being able to download or print to PDF the text conversation to document the conversation is also critical. We would move from RC for another company if I learn other services have now or first - it is that important.

Yes, this would be extremely helpful for our organization. I would like multiple users to send and receive text messages from the main company line. I don't want messages to come from multiple numbers when communicating with our patients. This is discouraging that this is not already available.

This would be very helpful for our company. It is hard to only have one staff member able to send text messages.

Having all users be able to use SMS for our main office is EXTREMELY critical to our business. This will likely be a deal-breaker for our long-term use of RingCentral, if not resolved in the next few months.