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← RingCentral Ideas

Settings and activity

8 results found

  1. Analytics report for IVR key presses

    75 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Dmitry supported this idea  · 

  2. Agent Activity Report

    25 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Dmitry supported this idea  · 

  3. Generate analytics reports showing detailed call queue report

    43 votes

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    New  ·  6 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Dmitry supported this idea  · 

  4. Individual Call Lifecycle

    19 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Dmitry supported this idea  · 

  5. Option to Add a Greeting

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Dmitry shared this idea  · 

  6. notification sound in call queue group for incoming call while everyone's busy

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dmitry supported this idea  · 

  7. Call Queue - Disable Email Notification when User is Added to a queue

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dmitry supported this idea  · 

  8. Call queue call notifications, while busy

    4 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Dmitry commented  · 

    Another reason for this i received from two different customers is - if i know that a new call coming in from a VIP queue, i can choose to hang up / put on hold the call i am on, and take the VIP call.

    Or vice versa, if i am on a VIP call, i can see that a not important call is coming in and ignore it - let it wait in the queue.

    Dmitry supported this idea  ·