Settings and activity

4 results found

1. Option to Add a Greeting

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Dmitry shared this idea  ·  Jan 19, 2025

2. notification sound in call queue group for incoming call while everyone's busy

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Dmitry supported this idea  ·  Oct 30, 2024

3. Call Queue - Disable Email Notification when User is Added to a queue

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Dmitry supported this idea  ·  Oct 30, 2024

4. Call queue call notifications, while busy

   4 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Dmitry commented  ·  Oct 30, 2024  ·  Edit…  ·  Delete…

   Another reason for this i received from two different customers is - if i know that a new call coming in from a VIP queue, i can choose to hang up / put on hold the call i am on, and take the VIP call.

   Or vice versa, if i am on a VIP call, i can see that a not important call is coming in and ignore it - let it wait in the queue.

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   Dmitry supported this idea  ·  Oct 30, 2024