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Settings and activity

8 results found

  1. Analytics report for IVR key presses

    103 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Dmitry supported this idea  · 

  2. Agent Activity Report

    29 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Dmitry supported this idea  · 

  3. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    58 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.


    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

    Dmitry supported this idea  · 

  4. Individual Call Lifecycle

    22 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Dmitry supported this idea  · 

  5. Option to Add a Greeting

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Dmitry shared this idea  · 

  6. notification sound in call queue group for incoming call while everyone's busy

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dmitry supported this idea  · 

  7. Call Queue - Disable Email Notification when User is Added to a queue

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dmitry supported this idea  · 

  8. Call queue call notifications, while busy

    4 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Dmitry commented  · 

    Another reason for this i received from two different customers is - if i know that a new call coming in from a VIP queue, i can choose to hang up / put on hold the call i am on, and take the VIP call.

    Or vice versa, if i am on a VIP call, i can see that a not important call is coming in and ignore it - let it wait in the queue.

    Dmitry supported this idea  ·