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3 results found

  1. notification sound in call queue group for incoming call while everyone's busy

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dmitry supported this idea  · 

  2. Call Queue - Disable Email Notification when User is Added to a queue

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dmitry supported this idea  · 

  3. Call queue call notifications, while busy

    3 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Dmitry commented  · 

    Another reason for this i received from two different customers is - if i know that a new call coming in from a VIP queue, i can choose to hang up / put on hold the call i am on, and take the VIP call.

    Or vice versa, if i am on a VIP call, i can see that a not important call is coming in and ignore it - let it wait in the queue.

    Dmitry supported this idea  ·