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11 results found

  1. Analytics by Dept

    48 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  2. Reporting Capability on IVR Menu for key presses

    78 votes

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    Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. Analytics regarding Text Messaging/SMS

    250 votes

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    Future Consideration  ·  32 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  4. Ability to pull assigned queues within Performance Reports along with Department.

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Performance Report for Business Hours by week

    12 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  6. Call Volume Live Dashboard

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  7. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  8. Missed calls to queue showing up as "Answered Elsewhere"

    47 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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  9. Generate a report on a date range but only on specific time of the day

    45 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  10. Performance report align with user call logs

    93 votes

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    Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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  11. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    658 votes

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    Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Sarah supported this idea  ·