Settings and activity

11 results found

1. Analytics by Dept

   49 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Sarah supported this idea  ·  Oct 30, 2024

2. Reporting Capability on IVR Menu for key presses

   89 votes

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   Planned  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Sarah supported this idea  ·  Oct 30, 2024

3. Analytics regarding Text Messaging/SMS

   259 votes

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   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

   Sarah supported this idea  ·  Oct 30, 2024

4. Ability to pull assigned queues within Performance Reports along with Department.

   1 vote

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Sarah shared this idea  ·  Oct 30, 2024

5. Performance Report for Business Hours by week

   12 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Sarah supported this idea  ·  Oct 30, 2024

6. Call Volume Live Dashboard

   19 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Sarah supported this idea  ·  Oct 30, 2024

7. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

   20 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Sarah supported this idea  ·  Oct 30, 2024

8. Missed calls to queue showing up as "Answered Elsewhere"

   49 votes

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   Under Review  ·  10 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Sarah supported this idea  ·  Oct 30, 2024

9. Generate a report on a date range but only on specific time of the day

   45 votes

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   7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Sarah supported this idea  ·  Oct 30, 2024

10. Performance report align with user call logs

    100 votes

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    11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

    Sarah supported this idea  ·  Oct 30, 2024

11. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    679 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Sarah supported this idea  ·  Oct 30, 2024