Exactly what the original poster said, its extremely frustrating for our phone reps because sometimes they NEED to make an outbound call but they are on several call queues and either need to ignore callers which is horrible OR they have to turn their queue off. This is so inconvenient!!!!
Jaymee
supported this idea
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Exactly what the original poster said, its extremely frustrating for our phone reps because sometimes they NEED to make an outbound call but they are on several call queues and either need to ignore callers which is horrible OR they have to turn their queue off. This is so inconvenient!!!!